The flaw in SOS’ finely tuned machinery is that when a business or other organization refuses to respond to its patrons’ or SOS’ entreaties, or to provide an explanation for its actions (or lack thereof), there’s very little anyone can do and no way to warn the public of such customer-unfriendly behavior.
Today marks the first of what will hopefully be a rare sort of SOS column — one outing the unresponsive, the unhelpful and the uninterested in explaining themselves.
CoinOS CEO Kris Constable and NextWorldLeader Managing Partner Shannon Allen discuss how crypto holders can protect themselves from hackers and mitigate their cybersecurity risk. “Not your keys, not your crypto,” Constable said, echoing the mantra of the digital asset space.
Cryptic crypto
Ole Christensen, 81, of Madison, emailed SOS on Nov. 23 because he’d been locked out of his Coinbase crypto currency trading account and wasn’t getting any answers from the San Francisco-based company about what appeared to be unauthorized activity on the account.
Christensen said he signed up with Coinbase in May and that after about two months of trading, had about $2,500 in his account.
Then came messages from Coinbase saying his password had been reset and the company was trying to recover his account, that Coinbase deposited $11.07 into his checking account, and that the company had received a request from his account to buy currency, although he hadn’t made such a request, he said.
Read More: SOS: Buyer beware of these companies that didn’t deliver — and didn’t explain | Just Ask Us